1. What makes your care services different from other providers?
We are a healthcare professional-founded organisation, meaning our priority is quality care, not just profit. We focus on:
- Client rights, safety, and dignity as core principles.
- Personalised, evidence-based care plans developed in partnership with clients and families.
- Empowering clients to achieve independence and well-being.
2. Are you a registered NDIS provider?
Yes, we are a registered NDIS provider, meeting all compliance and quality standards set by the NDIS Quality and Safeguards Commission.
3. What services do you offer?
We provide person-centred holistic care, including:
- Daily living assistance (personal care, meal prep, mobility support).
- Nursing and clinical care.
- Support for community participation.
- Domestic Support (cleaning, household chores, shopping)
4. How do you ensure client safety and rights?
- Strict hiring: All staff are qualified, background-checked, and trained in dignity of risk, human rights, and abuse prevention.
- Regular audits & feedback loops with clients/families.
- Zero tolerance for neglect or exploitation—clients always have a voice.
5. How do you involve clients and families in care planning?
We follow a co-design approach:
- Care plans are developed collaboratively with clients, families, and healthcare teams.
- Regular reviews and adjustments based on client feedback.
- Transparent communication at every step.
6. Do you support culturally diverse clients?
Absolutely. We:
- Provide culturally sensitive care (language support, dietary/religious considerations).
- Work with interpreters and multicultural health services as needed.
7. What are your fees? Is there financial transparency?
- We charge NDIS-approved rates with no hidden costs.
- Clear breakdowns of funding usage are provided.
- No profit-driven upselling—we recommend only what’s necessary for your goals.
8. Can I change or cancel services if needed?
Yes! You have full control:
- Adjust services anytime via a simple review process.
- No lock-in contracts—care is flexible and client-directed.
9. How do you handle complaints or concerns?
- Easy-to-access process: Complaints can be made anonymously.
- Guaranteed investigation with outcomes shared transparently.
- Advocacy support is available if needed.
10. How do I get started?
- Contact us for a free consultation.
- We’ll assess your needs and NDIS plan (if applicable).
- Co-design a personalised care plan.
- Begin services with a trusted, matched caregiver.
